Last updated 13 November 2026
Placing an order
- Paying when you collect or on delivery: we text you a summary and you reply YES to confirm. If we don't hear back in time, the order is cancelled and nothing is owed.
- Paying online: you pay through Square's secure checkout. If it isn't paid within 30 minutes, the order is cancelled.
- Every order is then checked by our staff. Our contract with you starts when we accept your order and send it to the kitchen, which we'll tell you by text and on your order page. If we can't accept it (for example, we've run out of something), we'll let you know and refund anything you've paid.
- You need a UK mobile number, because we confirm and update orders by text.
Prices and payment
- Prices are in pounds and include any VAT due. The total at checkout shows the food, any delivery charge and any service fee before you order.
- Deliveries have a minimum order and only go to our delivery area, which checkout checks for you.
- If you choose to pay on collection or delivery, placing the order means you agree to pay that amount when you get your food.
Times
We give you a time slot when you order. We work hard to keep to it, but busy nights happen. If we need to move your slot, we'll text you.
Changing or cancelling
- Before you've confirmed or paid, you can change or cancel by text, or just let the order lapse.
- After paying online you have 5 minutes to text us changes or reply CANCEL ORDER, before the kitchen starts. We charge or refund any difference, and a cancellation is refunded in full.
- If we have to change your order (for example, an item has sold out), we'll text you first. You can accept the change or cancel for a full refund.
- Once the kitchen has started, we can't take cancellations: the food is made fresh for you. The usual 14-day right to cancel for online purchases doesn't apply to food made to order.
- Refunds go back to the card you paid with and can take a few days to show, depending on your bank.
Allergies
Allergen information for each dish is on the menu and in our allergen chart. Everything is made in one kitchen, so we can't rule out traces of any allergen. If you have an allergy, please call us on 01292 310297 before you order.
If something's wrong
If anything is missing or not right, call us as soon as you can, on the day if possible, and we'll put it right with a replacement or a refund. This doesn't affect your legal rights.
The legal bit
These terms are governed by Scots law, and the Scottish courts deal with any dispute. If you live elsewhere in the UK you can also use your local courts. See our privacy notice for how we handle your details.
Who we are and how to reach us
Dough, 159 Templehill, Troon, KA10 6BH. Phone 01292 310297.